Order Status & Tracking

How is VAT calculated on my order?

VAT is calculated on the total selling price of each individual item, after any applicable discount.

Can I cancel/modify my order once it has been submitted?

Unfortunately not – Once an order is submitted it cannot be modified or canceled.

How can I track my order?

Once your order has been shipped, you will receive an email with your tracking and shipping information. You can also select the ‘track order’ option here and enter your order number and email address or sign into your account.

My tracking says delivered but I have yet to receive my order.

Please allow up to 3 business days from your order’s delivery date before contacting us for an investigation. You may also contact the carrier to investigate further.

I’m missing an item listed on my packing slip.

Please verify your original order confirmation email for the pre-authorized amount. We only charge you for the items sent so if you notice any discrepancies once your package is mailed, do not hesitate to contact us.

Are shipping fees refundable?

All shipping costs, including returns costs are non-refundable.

How do I cancel my orders before I make a payment?

After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.

How long will it take for my order to arrive after I make payment?

Members who ship their orders within Bangladesh should expect to receive their orders within five (5) to ten (10) working days upon payment verification depending on the volume of orders received.

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

How do you ship my orders?

All your orders are sent via e-Courier.

What if an item is unavailable or back ordered?

While we make every effort to fulfill your order, occasionally certain items may be unavailable. We will notify you via your email confirmation if we are out of stock on an item that you have ordered. Any changes will be removed from your order total and will be reflected on your shipping invoice. Items that are back ordered will be indicated in your confirmation.

Ordering & Payment Options

I’m not sure what size I wear. Does chicos.com have a size chart that can help me?

Yes, we have a size chart link available on each product page.

I saw an item in one of your boutiques, but can’t seem to find it on your website.

Merchandise selection on our website varies from our boutiques. Call us at +88 01 902902902 and one of our sales associates would be happy to try to locate any item for you.

I want to purchase an item that I see online, but you don’t have my size. Will it be back in stock?

We are a specialty company and make limited quantities of our apparel and accessories. Not all items that sell out will be re-stocked. If we are expecting to re-stock the item we will show an “expected shipping date” on the order confirmation. If sufficient quantities are available in boutiques, you can contact Customer Service at +88 01 902902902 and the item can be located from a boutique location and mailed to your home.

Is it possible to save items in my bag?

You are able to save items in your shopping bag once you have logged on to the site. However, we do not recommend holding items in your bag for over a week. We are a specialty company and once an item sells out, the item will automatically be removed from your bag.

Exchanges and Returns

Can I exchange/return my item(s) in store?

Yes – Items purchased online (except for final sale items) can be exchanged or returned in store within 15 days from your order date. Your original sales receipt is required.

Can I exchange an item by mail?

Unfortunately, exchanges can only be made in store. Orders sent back to our Distribution Centre can only be refunded.

When returning by mail, how long will my refund take?

Upon receipt, allow approximately 10 business days for your credit to process and a few additional days for your bank to process it.

Promotions and Coupons

Are the prices/promotions the same as in store?

Since we offer exclusive in store and online offers, they sometimes differ. Please note that online prices cannot be matched in store.

Account

How do I update my account profile?

Online: Go to the “My Profile” section of your account on the website to update your personal details.

How do I cancel my membership?

Call our Customer Experience Department to cancel your membership:
+88 01902902902

Who can I contact if I have more questions?

For other inquiries, please feel free to check out our Terms and Conditions or contact our Customer Experience Department at +88 01 902902902.

Payments

What are the payment methods available?

At the moment, we only accept Credit/Debit cards payments.

Technical Questions

I forgot my password. What do I do now?

When you click on “My Account” to log in you’ll see a link to receive a Password hint/reminder. If this doesn’t help, click “Email Me My Password” and your password will be sent to you via email within 24 hours.

I spelled my name wrong when I registered. How do I correct it?

Sign in on “My Account” using your email address and password. Next, click on “Account Profile.” Make any necessary changes here and save your changes. If you make a change to your name and see that another Passport number has been assigned to you, please contact our Customer Service Center at +88 01 902902902 and we will get your accounts corrected.

How accurate is the color display on the Internet?

Because it’s important that all lavisho.com.bd customers be pleased with their purchases, be advised that all color varies slightly from one computer monitor to another.

Does chicos.com use cookies?

To enhance your shopping experience at lavisho.com.bd, we use cookies, which are small data files that we store on your computer’s hard drive. Rest assured, the cookies we use do not store personally identifiable information. They simply enable us to keep track of your order as you shop our site. For example, lavisho.com.bd uses cookies in order to save your shopping bag information so that you can browse from page to page without losing that information. When shopping lavisho.com.bd, we recommend you use a cookie-enabled browser in order to avoid having to constantly re-enter information. Cookies also enable us to monitor and maintain information about your use of our site. The information we retrieve assists us with tracking your order, improving our site design, products, services, contests and promotions and overall shopping experience.

I keep getting an error page. What should I do?

Please call our Customer Service Center at +88 01 902902902 and be prepared to provide them with the error number listed on the error page.

Do I have to provide my email address if I want to browse the products?

You do not need to provide your email address if you just want to look around and browse the products on lavisho.com.bd. We will ask you for your email address when you choose to make a purchase so that we may send you an order confirmation immediately after you place your order. This is to let you know we’ve received your information correctly and we are processing your order. When you register, there is a checkbox for you to select if you DO NOT wish to be contacted by email from Lavisho’s. If selected, we will not send you any promotional emails, only your order confirmation email.

Do I have to sign in?

Lavisho’s does not require you to be registered or sign in to make a purchase on our web site. We do strongly recommend creating an account online for all the great benefits, but we welcome guest shopping. Visit the “My Account” link at the top of any page to sign in.

International FAQ

How do I place an order?

It’s easy! Our website recognizes when you are shopping from an international location. You may also click on the flag at the bottom right-hand corner of the homepage to select your shipping destination and preferred currency. All prices will automatically be converted into your chosen currency.

Shop our website as you would normally by adding items to your bag and then clicking on the checkout button. We will calculate and display in your chosen currency a total transaction amount that includes your merchandise purchases, all shipping costs to your selected international destination, and any applicable duties and taxes.

How are my shipping and sales tax costs calculated?

Our international e-commerce partner, Borderfree, calculates and guarantees your international shipping costs automatically during our checkout process. Your international shipping costs are based on your selected level of service (e.g., standard or expedited shipping), your number of items, the weight of your items, your selected destination country, and applicable duties and taxes.

Can I ship an order outside of Bangladesh but still pay in U.S. Dollars (USD)?

Yes! You can ship your order to any international destination currently supported by and pay in U.S. dollars. We also support many other currencies.

What are the accepted methods of payment for international orders?

For your convenience, we accept Visa, Mastercard and American Express.

Can I use my gift card or merchandise credit for international orders?

We are unable to accept gift cards or a merchandise credit as a payment method for international orders at this time.

When am I billed?

Your credit card will be billed at the time your purchases.

How can I track my International order?

You will receive an email that provides tracking information once your order ships.

Are there any items that cannot be shipped internationally?

If any of your items cannot be exported from Bangladesh or imported into your selected country, you will be notified during the checkout process.

Can I return my items?

Yes. Return instructions are provided with your package.