Order Status & Tracking

How is VAT calculated on my order?

VAT is calculated on the total selling price of each individual item, after any applicable discount.

Can I cancel/modify my order once it has been submitted?

Unfortunately not – Once an order is submitted it cannot be modified or canceled.

How can I track my order?

Once your order has been shipped, you will receive an email with your tracking and shipping information. You can also select the ‘track order’ option here and enter your order number and email address or sign into your account.

My tracking says delivered but I have yet to receive my order.

Please allow up to 3 business days from your order’s delivery date before contacting us for an investigation. You may also contact the carrier to investigate further.

I’m missing an item listed on my packing slip.

Please verify your original order confirmation email for the pre-authorized amount. We only charge you for the items sent so if you notice any discrepancies once your package is mailed, do not hesitate to contact us.

Are shipping fees refundable?

All shipping costs, including returns costs are non-refundable.

How do I cancel my orders before I make a payment?

After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.

How long will it take for my order to arrive after I make payment?

Members who ship their orders within Bangladesh should expect to receive their orders within five (5) to ten (10) working days upon payment verification depending on the volume of orders received.

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

How do you ship my orders?

All your orders are sent via e-Courier.

What if an item is unavailable or back ordered?

While we make every effort to fulfill your order, occasionally certain items may be unavailable. We will notify you via your email confirmation if we are out of stock on an item that you have ordered. Any changes will be removed from your order total and will be reflected on your shipping invoice. Items that are back ordered will be indicated in your confirmation.